Cancellation and return policy

The right of withdrawal is granted to customers as consumers within the meaning of § 355 of the Civil Code. The legal deadline for the cancellation of a contract without explanation is fourteen days. Thus, as a consumer, you have the right to withdraw your contract declaration in accordance with the following cancellation policy.

Product return policy

You have the right to withdraw from this contract within fourteen days without giving a reason. Purchased goods must be in new condition (unused) and in original undamaged packaging.

The cancellation period is fourteen days from the day when you or a third person you indicated, who is not the currier, received the goods.

To exercise the right to cancel the contract, you need to send us (Grünwelt Maschinen GmbH, Halberstädterstr 115, 39112, Magdeburg, Germany, tel .: +49 (0) 391 – 58230407, E-Mail: info@agriladen.de) explanation about rejection of the goods. You can use the attached form.

In order to withdraw from this contract, it is enough to send your explanation of the refusal before the expiration of the returns terms.

Return order:

If you have withdrawed from the contract, we will redeem all payments received from the client within 3 – 5 working days, including delivery costs (except for additional costs associated with the fact, that you chose another delivery type, different from our standard delivery). For the repayment, we use the same payment method that you used when concluding the contract, unless another repayment method was agreeded, in any case you do not incur additional costs for the return of payment. We may hold the repayment until the goods are returned or until confirmation has been received, that you have sent the goods back, depending on what happened before.

You must return the goods no later than 14 days from the date of the order cancellation. The deadline is considered fulfilled if you sent the goods before the expiration of the specified period. You must pay for the possible loss of value of the goods, if the loss of value is due to a deterioration in the quality, properties and functions of the goods from improper handling.

In the event of a return, the customer bears the direct costs of returning the goods. The costs of returning such products, which cannot be returned by normal post, do not exceed 500.00 euros.

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Example of Withdrowal form

pursuant to Annex 2 to Article 246a, Par. § 1, Sent. 2, no. 1 & Par. § 2, Sent. 2, no. 2 EGBGB

(If you want to withdraw from this contract, then please fill in this form and send it back.)

– To: Grünwelt Maschinen GmbH, Halberstädterstr. 115 in D-39112 Magdeburg / Germany; Tel .: +49 (0) 391 – 58230407; E-Mail: info@agriladen.de
– Herewith I (*) / we (*) withdraw from this contract signed by me (*) / us (*) about the purchase of the following goods (*) / the provision of the following service (*)
– Ordered on (*) / received on (*)
– Full name of the customer (s)
– Address of the customer (s)
– Signature of the customer (s) (only for written notice)
– Date

Return policy for goods of unsatisfactory quality

According to the right of withdrawal, the buyer has the right to return or exchange the goods within a period of 14 days. There are two cases for returns or exchanges: goods with defects (insufficient quality) and goods of reasonable quality that for some reason do not suit the buyer.


Return and exchange of defective goods

The buyer has the right to return the goods within 14 days from the date of purchase. To process the return, you must contact us using the contact details provided on this page. A manager will advise you how to return the goods to us and may request your bank card number for refund. If the defect is confirmed, we will refund your payment or exchange the item for a similar one. The process usually takes up to 14 working days. We will receive the returned goods, send out a replacement or refund the amount to your card. In this case, we will cover the cost of the return shipping.


Return and exchange of goods of reasonable quality (at the buyer's discretion).

The buyer has the right to return the goods within 14 days from the date of purchase. To process the return, you must contact us using the contact details provided on this page and request the returns procedure. A manager will inform you how to return the goods to us and may request your bank card number for refund. 

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(*) Delete as appropriate